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City & Co Solicitors Data Protection & Privacy Policy

City & Co Solicitors is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use and protect your personal information.

1. Who We Are

City & Co Solicitors is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority (SRA No. 8014669).

City & Co Solicitors are registered with the Information Commissioners Service (ICO) under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our ICO registration number: ZC164457

We take the protection and security of your personal data seriously. This policy provides information on how we collect, use, store, and protect personal information.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our Contact Us page.

2. Information We Collect

We may collect personal information that you provide to us, including:

Name
Email address
Telephone number
Postal address
Details of your enquiry
Any information you choose to provide when contacting us

We may also collect limited technical information when you visit our website, such as your IP address, browser type and pages visited through Google Analytics (where you have consented to analytics cookies).

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries.
Provide legal services where instructed.
Communicate with you.
Meet our legal and regulatory obligations.
Improve our website and services.

We will only use your information where we have a lawful basis to do so.

4. Legal Basis for Processing

Depending on the circumstances, we process your personal information because:

It is necessary to perform a contract with you.
We have a legal obligation to do so.
It is in our legitimate interests to operate our business.
You have given your consent where required.

5. Sharing Your Information

We treat your information confidentially.

We may share your information where necessary with:

Courts and tribunals.
Barristers and expert witnesses.
Government departments and public authorities.
Regulatory bodies.
Professional advisers.
IT service providers who support our business.

We will only share information where it is necessary, lawful or where you have authorised us to do so.

6. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, or to establish, exercise or defend legal claims.

8. Your Rights

Under UK data protection law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request erasure of your information where appropriate.
Request restriction of processing.
Object to certain processing.
Request transfer of your data where applicable.
Withdraw consent where processing is based on consent.

Some rights are subject to legal exceptions.

9. Cookies

Our website uses cookies to help it function properly.

With your consent, we also use Google Analytics cookies to understand how visitors use our website and to help improve its performance.

For further information, please see our Cookie Policy.

10. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

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